Vulnerable Client Policy Statement
Michael Hawkins | Independent Financial & Wealth Adviser
My Personal Approach
Supporting people through important financial decisions is at the heart of how I work. I naturally take the time to understand each person's situation, and I adapt my approach so you always feel comfortable, informed, and in control. The FCA's Consumer Duty and Treating Customers Fairly simply reflect what I already believe: good advice starts with understanding the person in front of me.
Understanding Vulnerability
Life can place anyone in a position where they need extra support. Vulnerability isn't a label - it's a recognition that circumstances can affect how confidently someone can make decisions. This may include:
Health
Long-term illness, disability, mental health challenges, or cognitive decline.
Life Events
Bereavement, separation, caring responsibilities, or major life changes.
Resilience
Feeling overwhelmed by emotional or financial pressures.
Capability
Difficulty with financial information or digital tools.
If you tell me you need things explained differently, more slowly, or in another format, I will always adapt.
How I Support You
My advice process is flexible by design. If you have additional needs, I will tailor the way I work with you so everything feels clear and manageable. This may include:
- Clear, simple explanations without jargon.
- Alternative formats, such as large print or written summaries.
- Flexible meeting styles, including shorter sessions or more frequent check-ins.
- Involving someone you trust, with your permission.
- Noting your preferences so you never have to repeat yourself.
No Additional Cost for Extra Support
If you need more time, clearer explanations, or extra support at any stage, this will not increase your costs. Everyone's circumstances are different, and I will always work at a pace that feels comfortable for you. If your situation means you need more regular contact or the involvement of someone you trust, I will plan this with you so you always feel supported.
When Additional Support Is Needed
There may be times when my support alone isn't enough to give you the clarity or comfort you need to make a meaningful decision. If that happens, I will help guide you towards appropriate support services, and - if you wish - involve a trusted family member, friend, or representative. My aim is always to make sure you have the right people around you so you can move forward confidently and safely. My aim is to make every step feel calm, steady, and supportive.
Acting in Your Best Interests
You will never be rushed or pushed into a decision. If I feel you need more time, more clarity, or the support of someone close to you, I will pause the process until you feel fully confident. Your wellbeing and understanding always come first.
Privacy and Respect
Anything you share about your health, personal circumstances, or support needs is treated with complete sensitivity. This information is only used to help me support you better and is stored securely in line with Data Protection and GDPR requirements. You remain in control of what you choose to share at all times.
Contact Michael
If you have any questions about this policy or would like to discuss how I can support you, please don't hesitate to get in touch.